They immediately assumed I was smoking in which I was not: I paid over $400 for this room, paid for room service, spent over $500 at the bar for the party of 6 I was with, and gambled over $2500 in the casino and generously tipped the valet at arrival and departure, the coke ladies in the casino, the bartenders, and room service delivery. The staff would have had to literally dig through the trash to see that.

My 20 yr old child purchased a sage in the gift shop and did light the tip in the room in which I got mad and grabbed a white styrofoam coffee cup and poured it over the sage tip to put out immediately. I threw a empty Marlboro box in the trash because I put the 4 cigarettes I had in my wrist wallet so I did not lug around my big purse in the casino and bar area. I got charged$250 smoking fee: I NEVER SMOKED in the room I can be seen on camera going outside to smoke.

I would highly recommend staying at the Sandia Resort! Coming from a situation that had just been awful (see my review of the Extended Stay on Rio Rancho for details), it was just refreshing to be treated with such kindness and commitment to customer service. We had drinks at the pool bar and dinner in the restaurant. The casino and entire resort are smoke free and exceptionally clean and well kept. He (or maybe it was the woman from the valet) made sure we had plenty of water and that everything was okay with our room. The desk clerk offered us either of the available views (mountain or valley), The bellman who brought our things up was amazing as well. It was there when we came downstairs at 4:50. When I asked about the hours of operation (because we needed the car at 5 AM the next morning to get to our festival shuttle), not only did the woman managing the valet area assure me that they would be 'open,' she also arranged to have the car waiting for us. When we arrived, they offered valet for free (yes, we did tip them well). The rate was very reasonable despite the same day booking on the night before the balloon festival (we tried a couple of other hotels that wanted 400 plus for a room that would be half the price normally). We stayed here last minute due to issues with our reservation at a different hotel.

Sandia casino albuquerque